Louisville City Wire

The MetroSafe Division of Louisville Metro Emergency Services, the city’s consolidated 911 Communications Center, today graduated 13 personnel from its Academy. These Call Takers and Dispatchers have completed the 320 training hours required to be certified by the Commonwealth of Kentucky to work in 911 communications. 911 Call Takers and Dispatchers are the first first responders when an emergency strikes.

Thanking the graduates during today’s ceremony, Mayor Craig Greenberg said, “You’re here today because you’ve put in the hard work to become 911 Call Takers and Dispatchers. You’ve spent long hours studying in the classroom and now you’re ready to be on the floor in the 911 Center. I’ve seen the team you’re joining in action, and I’m proud of them and grateful for them. The world has heard their calls, most recently the extraordinary rescue on the Clark Memorial Bridge and last year’s mass shooting at Old National Bank. The world heard your colleagues’ calmness and exceptional skills in the most urgent and challenging of situations. Your team believes in you – and so do I.”

The MetroSafe Academy is unique in the Commonwealth of Kentucky because it is one of only a few academies that has the ability to certify its own employees – other entities in the Commonwealth are required to send their new hires to Richmond, Kentucky to be certified by the Kentucky Law Enforcement Council. Since the inception of MetroSafe in 2005, MetroSafe’s Academy has graduated nearly 200 employees. 

“The women and men who took their Oath of Office today will carry out the mission of Emergency Services – to assist and/or perform high quality and compassionate emergency and non-emergency response to the citizens and visitors of Louisville Metro and our local, state and regional partners in order to achieve the most favorable outcomes for people, property, and the environment,” said Executive Director Jody Meiman, Louisville Metro Emergency Services. “Every single person in our agency is responsible for making this mission a reality.”

Following a wave of recent retirements, MetroSafe is down about two dozen positions. The next MetroSafe Academy is expected to begin in mid-April 2024. Those interested in a career as a 911 Public Safety Telecommunicator can learn more about the job requirements and submit their application here. 

Original source can be found here.